The Call Manager is the ViV single point of contact for service requests and the dispatcher for all services. He or she is on duty from 8 a.m. to 5 p.m. Monday through Friday to take your calls at (505) 274-6206 or by email at CallManagers@villageinthevillage.org. The Call Manager will take your request details, answer any questions you have, find a volunteer service provider for you, and send out confirmation and reminder emails to both parties. If you have any questions, changes, or cancellations, please contact the Call Manager as soon as possible.

ViV volunteers are busy people and we cherish and respect their generous gift of volunteering time. To allow volunteers to effectively weave member service requests into their schedules, we ask for a minimum of two weeks' notice. Requests with less than this notice are very difficult to fulfill; our volunteers are already booked with other tasks. We'll do what we can, but please appreciate that on short notice it may be a challenge to find a volunteer.

As we look at our ration of volunteers to Full Members and consider the number of services typically provided, we believe we can confidently provide Full Members 6-8 services per month. Of course we'll always strive to fill all requests, but keep in mind that exceeding this number may tax our current volunteer pool to the point where we can't fulfill your request. This guideline excludes ViV events; in these cases, the many volunteers attending are always happy to give a ride to and from the event.

Absolutely! Although we generally manage to find someone for almost all of our service requests, sometimes it's a struggle. The more volunteers we have, the easier our task is. Furthermore, as our number of volunteers increases, the wider the range of services we can offer increases. That's because our volunteer pool expands, and the scope of our volunteers' skills also grows.

No. You're already supporting ViV's mission with your annual dues contribution. However, we urge you to consider volunteering at least intermittently. Most of our volunteers report feeling that their efforts are richly rewarded by giving them a sense of purpose and meaning. They also frequently express satisfaction in getting to know some of our Full Members, who have led incredibly interesting lives.

Great question! ViV attempts to enhance the quality of life for all its members in any way that we can. We do that by providing various social events, educational events, and recreational opportunities. We urge everyone to participate in as many of these activities as possible!

Many members ask this question. Your dues pay for our web site with its critical member services software, accounting costs, liability insurance, ViV-sponsored events, office supplies, and background checks for volunteers. We also keep some funds in reserve for unexpected costs. We are now financially in a position to employ an Executive Director to assist with our numerous administrative tasks, which helps avoid volunteer burnout. In addition, we subsidize the membership of some members who can't afford our dues with our Access Fund.

ViV will waive or reduce the membership fee (or allow payments over time) if the fee is an obstacle to joining. The decision to waive or reduce the fee will be based on interview information obtained by at least one Board member and a member of the Members & Volunteers Committee. If approved, financial assistance from the Access Fund will remain in place for one year. When renewal comes up, the member(s) will need another interview to determine current financial need.

To log in to your account, follow these instructions. If you get stuck, send an email to Webmaster@villageinthevillage.org.

Go to the ViV website: www.VillageintheVillage.org.

Click on "Member Login" in the upper right corner of the screen.

You'll see boxes to type in your username and password.

Type in your User Name. You may already have this, or it will be provided by the Webmaster.

If you've forgotten your password, or can't find it, click on "Forgot My Username / Password." This is located directly under the Login and Cancel buttons. You may also ask the Webmaster to reset your password.

You'll receive an automated email with a temporary password.

Enter your Username and the temporary password in the boxes. Click on the Login button.

You'll be taken to a new screen, which asks you to make up and enter a new password that you can easily remember, or will write down in an inconspicuous place.

You'll have to enter the new password twice in two boxes as shown on the screen.

The screen will tell you that your new password is "weak" or "strong." We suggest using a "strong" password to ensure your security.

In this screen, you'll be able to change your username to anything you'd like.

Once the website accepts your new password, you're done! You can log in any time in the future with the same username and password.

You'll know that you're logged in when your name appears in the upper right corner of the screen.

Yes!

If your computer browser asks you if you want it to remember your password, say "Yes." This is a very convenient feature because the computer will enter your username and password for you. Then click on the Login button as usual.

If you're the only user on your computer, you can click on the checkbox for "Remember me on this computer," which is located just below the Password box. Now when you log in to the web site, as soon as you click on "Member Login," the computer will automatically log you in—no username, no password (it remembers both of them). You should only use this feature on your own personal device.

If there are two or more users of the ViV website on the same computer, you can easily log out and log in as a different user.

Go to your profile by hovering the cursor over your name in the upper right.

Click on "Log in as a different user."

The other user can then log in using their own username and password.

All your data held by ViV is stored and protected by our software provider, Club Express. We pay a fee to Club Express for this and all their software services and support. The Club Express servers are located in a highly secure commercial data center, behind an industrial-strength firewall that has been locked down as tightly as possible. The firewall is connected to the internet through multiple independent high-speed channels to ensure maximum performance and redundancy. All data is backed up on a regular basis using industry best practices.

The General Data Protection Regulations (GDPR) were enacted by the European Union (EU) with an effective date of May 25, 2018. They were enacted the protect the privacy and data of EU citizens and apply to any organization or individual who collects, stores, and processes data; whether it is online or offline, in electronic or hard copy format. They are by far the strictest privacy laws anywhere in the world. The complete GDPR text can be seen at www.gdpreu.org.

Because no one knows in advance whether an EU citizen could be using an online system, every major vendor of an online platform has decided to modify their privacy policy in accordance with GDPR for everyone—even here in the US where our privacy laws are currently very lax. ViV doesn't actually know if any of our members are EU citizens (or dual citizens) because we don't ask questions about citizenship. But by making it easy for ViV's members to make a few selections about how they desire their data to be treated, our software vendor, Club Express, can continue to comply with these regulations and stay in business to support clubs and organizations such as ViV.

Club Express has provided ViV with a selection screen to expedite each member's data privacy selections. This screen will pop up the first time a member tries to log in on or after June 12, 2018. It will be shown only once—or until the member makes their choices—but log in won't be allowed until the choices are made. After indicating their choices, the member is finished and won't see the pop up screen again. However their data privacy choices remain visible to them in their Profile on ViV's website and can be changed by the member at any time. ViV's Data Protection Policy can be reviewed here.

VILLAGE in the Village uses this information to run our organization, to provide services for members, to maintain accurate and complete financial records, to fulfill its legal obligations in accordance with laws pertaining to non-profits, to promote the club or association in the general community, to strengthen and grow the organization, to communicate with you about news and activities, and to advocate for issues that are important to members.

You will be required to answer a few questions by clicking "I Agree."

You agree that you have reviewed the updated Data Protection Policy.

You agree to the storage and processing of your personal data in the US, by Club Express on our behalf.

You agree to receive transactional messages sent by Club Express on our behalf, such as a renewal notice or payment confirmation.

You agree to the sharing of your personal data with third parties to conduct the official business of ViV, such as processing credit card payments. (We only share information when necessary, such as when we process a credit card. The credit card payment information is encrypted).

You'll also be asked whether you'll accept general purpose communications concerning VILLAGE in the Village, such as newsletters and event notices. (You may always opt out of these messages, but we hope you'll continue to want to receive these emails)!

If you do NOT log in to our website, we'll mail a form to you that indicates your choices and certifies your agreement with our policies.

No. ViV will never share or sell member and/or non-member data with third parties for marketing or fundraising purposes.

The GDPR includes the "right to be forgotten," that is, to have all your data currently held by an organization deleted. You have this right, but if you choose to be deleted from our database, it makes it virtually impossible for ViV to support and communicate with you as a member in the way we believe is necessary and our members have come to expect. Deletion of all your data may ultimately lead to your being dropped as a member of ViV. The rules surrounding the "right to be forgotten" are complex and still being worked out. As the rules mature, the information will be passed on to all our members. In the meantime, if you would like to discuss this please contact our Webmasters.

In compliance with the GDPR, we have appointed a Data Protection Officer (DPO) to handle any questions or concerns you might have about the privacy of your personal data. You can reach our DPO by emailing webmaster@villageinthevillage.org.